Cancellations and refunds

Bracknell & Wokingham College Refund Policy

Bracknell & Wokingham College receives income from a combination of Skills Funding Agency funding and tuition fees.  The course offer is carefully planned according to the total income expected. Therefore once a place on a course has been purchased a refund will only be made in line with this policy.

All requests for refunds should be forwarded in writing to the Student Services Manager, Bracknell & Wokingham College, Church Road, Bracknell, RG12 1DJ or by email study@bracknell.ac.uk

Student Request

If a request is made in writing to withdraw from a course more than 4 weeks before the course starts the student will receive a refund of the course fee less an administration fee. This fee is 10% with a minimum charge of £10 and a maximum of £250 per refunded course, covering administration costs and the loss of potential income to the College. Examination fees are non-refundable.

Cancelled Courses

If we have to cancel a course and cannot offer a suitable alternative you will receive a full refund.

Single Session Cancellation

Where a single session is cancelled the College will either make up the lost session or ensure that all advertised course content will be covered.

Change to Course Date and Time

Where a student cannot attend a course due to a change in the date(s) or time(s) by the College a full refund will be given.

Change of Tutor

The College reserves the right to change course tutors and in these circumstances a refund would not be given.

Medical Reasons

If a student withdraws from a course for medical reasons directly affecting course attendance the College will give a pro-rata credit note on production of a medical certificate less an administrative charge of £10.

Non-eligible Requests

The following cases are not eligible for refunds:

1.     Moving out of the area or country

2.     Changes to employment commitments

3.     Holidays taken by the student during the period of the course

4.     Normal pregnancy